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You hear: "Email address." Type the email address for the new shared mailbox. You hear: "Name." Type the display name for the shared mailbox you're creating. The Add a shared mailbox pop-up window opens, and the focus moves to the Close button. The Mailboxes list view opens, and the focus moves to the Add a shared mailbox menu item. With Narrator, press the SR key+Right arrow key until you hear: "Mailboxes." With JAWS, press the Down arrow key instead. If you hear "Collapsed" instead of "Expanded," press Spacebar to expand the menu before continuing. With Narrator, press the SR key+Right arrow key until you hear: "Recipients, expanded." With JAWS, press the Down arrow key instead. On the EAC dashboard, press the Tab key until you hear: “Left navigation hamburger, expanded.” If you hear "Collapsed" instead of "Expanded," press Spacebar to expand the menu before continuing.
EXCHANGE WHAT IS A SHARED MAILBOX LICENSE
For more information about the Exchange Online capabilities in your subscription plan, go to What Microsoft 365 business product or license do I have? and Exchange Online service description. If your EAC doesn't include a function described in this article, your plan might not include it. To check that your admin role allows you to add a new mailbox, refer to Use a screen reader to identify your admin role in the Exchange admin center.Įxchange Online is included in Microsoft 365 business and enterprise subscription plans however, capabilities might differ by plan. To learn more about screen readers, go to How screen readers work with Microsoft Office. To learn how you can get new features faster, join the Office Insider program. New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. We have tested it with Narrator in Microsoft Edge and with JAWS in Chrome, but it might work with other screen readers and web browsers as long as they follow common accessibility standards and techniques. Use the Exchange admin center (EAC) with your keyboard and a screen reader to add a new shared mailbox. Shared mailboxes make it easy for a group of people in your organization to monitor and send email from a common account, such as or When a person in the group replies to a message sent to the shared mailbox, the email looks like it was sent by the shared mailbox, not from the individual user. For more general help, see Microsoft Support home. This article is for people with visual impairments who use a screen reader program with Office products and is part of the Office Accessibility content set. Use a screen reader to add a new shared mailbox in the Exchange admin center Use a screen reader to add a new shared mailbox in the Exchange admin center